In shopping cart

Shopping cart empty

Frequently asked questions


Point 1: Payment methods

We offer the following payment methods.

(For the "Sofortüberweisung" payment method, we will receive the payment approval after a few business days. After we receive the release, the order will be shipped immediately).

  • American Express
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Point 2: Shipping service provider & delivery time

We ship worldwide with DHL.

Shipping within Germany usually takes 1-3 business days.

Shipping to European destination countries usually takes 1-4 business days.

You can find all further information here.

Point 3: How can I track my order?

As soon as your order has been dispatched, you will receive a notification from us with a tracking link.

Point 4: Can I return or exchange ordered products?

Should you, for whatever reason, wish to return your order to us, the return is free of charge during the 14-day return period and within Germany. Unfortunately, we cannot cover the shipping costs for returns from abroad. Please click here to create your return slip and print it out afterwards. It is important that you do not send your parcel carriage forward. As soon as we have received your return, you will of course receive your money back via the chosen payment method.

Point 5: How does the return policy work for my MuseARTa products?

If you here you will be automatically redirected to DHL. Please fill out the form that opens up completely. You will then receive your return label with which you can send your MuseARTa products back to us within 14 days of receipt.

Please note that the creation is only possible for customers with a delivery address in Germany. Unfortunately, we cannot bear the costs for returns from abroad.

If you wish to return a product from abroad, please send it to the following address:

F1-Logistics GmbH


50226 Frechen


As soon as the goods have been booked in our warehouse, you will receive your credit note via the payment method used for the purchase.

Point 6: Care instructions for your MuseARTa items

To enjoy your MuseARTa products for as long as possible, we recommend washing them at a maximum of 40 degrees. However, you should not bleach or iron them. Professional cleaning is possible with perchloroethylene.

You can find all further information here.

Point 7: You would like to sell MuseARTa in your shop or you are a buyer for a museum shop. Who can you contact at our office?

You can contact us via our B2B contact form we are looking forward to your message.

Point 8: What criteria do we use to select artworks at MuseARTa?

We try to select works of art from all important art epochs. Of course, we have to consider whether we can acquire the rights for the corresponding works of art at all.

In addition, a work of art must also be realizable. We work with very high-quality machines that can knit up to 17 colors in a row, but if the number of colors exceeds that, then we sometimes have to say with a work of art that it is not feasible as a knitted version.

Point 9: Why do I mainly find male artists on

We try to create a gender balance between female and male artists. Unfortunately, this is not so easy, because in the past there were simply more male artists whose art hangs in museums today than there are today, and unfortunately we encounter more often a negative attitude towards our MuseARTa project among contemporary female artists than among male artists. You are welcome to support us here by writing to the relevant museums or female artists we would still like to feature. Unfortunately, the list is long.

Point 10: What is the difference between printed and knitted socks?

Our socks are knitted and not printed. That is a crucial difference.

When printing, you can print the sock lying flat, i.e. front and back, but then you have the problem that you have a stripe on the sides where no ink has gone. These two stripes are then visible as vertical white stripes when the sock is put on.

Alternatively, you can put a sock on one leg and print it all around. This is much more expensive, then the white stripes are omitted. However, with both variants you have the problem that the color intensity is massively lost during printing and you see the bottom material. In addition, the motif is strongly distorted with this technique.

You could stretch the sock slightly and then print it, but that would have the disadvantage that the motif would not look so nice in the shop, because you have anticipated a certain distortion, but the sock would look quite strange on the shelf when unstretched.

Point 11: How are our socks made?

We knit the socks, on single cylinder machines, usually with an extremely high needle count of 200 needles. This is the number of needles that are placed on the knitting cylinder.

The different colored threads run into this knitting cylinder. When a point comes where the machine wants to knit a white eye, then the machine fetches the thread in the color white, knits one or two machines, releases the thread and fetches the next thread. Another special feature of our machines is that we can process up to 17 colours in one horizontal row.

From the inside, such a sock looks purely theoretically like a sweater that was knitted in jacquard technique. However, the sock would then not be stretchy. A sweater doesn't have to be stretchy because it's loose, but with a sock you want it to fit and be tight. The problem with the sock, however, is that the foot is wider in the front than in the lower leg area just above the heel. That's where the leg is thinnest and where the sock needs to fit. But the foot has to get into the sock, so the sock has to be stretchy.

However, the sock can only be stretchy if the material the sock is made of is stretchy. Therefore, the substructure of these socks is always made of polyamide with an elastane content. Without this proportion, these socks cannot be manufactured.

Now, however, we at MuseARTa would like to produce socks with a very high cotton content and cotton is not stretchy. Everyone who has jeans without elastane knows this. Therefore, these non-elastic cotton threads on the inside of the sock have to be cut off during knitting so that they can move within the knitted fabric - that's what the material is called. The thread is cut and this allows you to stretch the sock. However, in order to prevent the thread from slipping out of the compound of the individual stitches during stretching, it must be cut in such a way that it still remains in the sock during stretching and does not slip out on the outside. But this only works if it has a certain length.

These threads that run on the inside and are not visible until the machine knits them and then only become visible again when the machine needs exactly that thread in that particular color are called float threads. If a machine knits one colour for a few stitches and then knits another colour for a very small number of stitches and then takes the first colour again for knitting, then the length that the thread flows on the inside may not be long enough for the machine to use an automatic knife on the inside of the cylinder and cut the thread. Depending on the type of machine, the machine needs between 10 and 12 stitches to be able to cut at all. If there are fewer stitches, the thread remains stuck on the inside and continues to "flow" along.

If a motif has extremely frequent color changes and the float threads are always very short, the machine cannot start to cut, in such a case the sock would not be stretchable and you cannot get your foot into it.

We try to help ourselves with very complex motifs by turning the socks over and cutting threads that can't be cut automatically with the machine by hand. This works with a float length of about eight stitches, but not with too few stitches, because then the thread flies out the front and that wouldn't look nice.

In short: it is a highly complex subject, we use stretch measuring machines to check how elastic a sock is and at what point, and we really put a lot of effort into the production of our socks.

By the way: with double cylinder machines you can let the threads run inside and not cut them, but with this type of machine you can neither process as many colours as we do, nor do you have the possibility to produce a sock in a size range from 36 to 40 or 40 to 46. Double cylinder socks can really only be made in double sizes. Double cylinder machines are absolutely unsuitable for this type of motif socks.

The threads hanging loose on the inside are therefore not proof of inferior quality, as one often reads incorrectly on the Internet, but a necessity and contribute to the better wearing comfort of the socks.

Point 12: Why do you produce at different locations?

We produce at different locations because no single location would supply us with what we need. For some motifs, we need an extremely large number of colors in a row. Such machines run more slowly because the machine has to slow down with each color change and the cylinder can then rotate faster again. The more frequent the colour changes are and the more colours are used, the lower the production quantity of a machine. This can also be only 2-3 pairs per hour, which we get produced on a machine.

Other machines can produce fewer colours and are therefore more effective. Only through a calculation mix are we able to offer these highly complex socks at this price, because we also pay license fees for the image usage rights.

Also, it's often a matter of availability of yarns. Having yarns in many colours in stock costs more money. Having yarns dyed on demand is cheaper for the corresponding production quantity, but makes you less flexible and you have to be able to cope with the larger quantities.

In addition, where we put which design also depends on the motif. Since a stitch is not square, different machines have different numbers of rows knitted at the same leg length. This varies with us between 220 and 260 rows in the height of the leg.

So if a motif is particularly high and very detailed, it makes sense to go to a manufacturer where the stitches are not quite so high and therefore more knitted rows fit onto the shaft length we have specified, so we can work more detailed.